Simple Shipping and Returns.

Shipping:

We ship and stock items from multiple locations. We will ship from the location that provides the best freight rates to our customers. Freight rates are quoted as if they are shipping to the location closest to you. If we have to ship from a more distant location, we will cover the difference in freight from what was quoted on out site.

Unless otherwise specified, all shipments are ground and do not have promised delivery dates. If you need expedited shipping, call us so that we can meet your deadline. We are good at that, but you have to let us know before hand.

We ship our products through common carrier and freight trucking companies, depending on the size of the product you order. We choose the method that is least expensive for you.

Glass Shipments We do ship glass in small quantities, but fedex or ups won’t establish a damage claim if they break the glass. So that means if they break it, we can’t take responsibility. That is why we always suggest glass be shipped by LTL freight truck, but sometimes that isn’t feasible because of the quantity. Getting a freight truck to deliver it usually costs between $100-200. Breakage occurs less than 5% of the time through UPS / FedEx. If you want us to ship this through a ground carrier, we will have to charge actual shipping which will probably be somewhere between $20-30. If you want assurance or insurance, ship via LTL Freight.

LTL or Freight Companies: Freight truck services are referred to as "LTL" (less than truckload). We inspect all merchandise before it leaves our warehouses and factories. A fraction of the time, there are damages that occur during transit. It is your responsibility to inspect all merchandise you receive before you sign for it. When you sign for a shipment, you are in effect saying that the shipment is intact and in new condition. Don't let drivers rush you. We can't be responsible for damaged merchandise if you or the parties you authorize to receive the merchandise sign for it as if in good condition.

Common Carrier (UPS / FedEx): If you have damages through UPS or FedEx, let us know and we'll get it fixed right away. Replacements will go out standard ground transit times. If you choose to ship glass through FedEx or UPS, we can't be responsible for breakage. Ship it through LTL if you want to be assured it will arrive in good condition.

Returns (30 days - No Hassle):

If you are not satisfied with our products in the first 30 days (starting on the date the shipment leaves us), you get a full refund for the product cost as long as the product is in new condition. Please just call or email us before so we can get you the right shipping location. We will also work with you to do exchanges if that is what you want. Your satisfaction is at the heart of what we do. If your item arrives damaged in any way, please contact us and we resolve it as quick as we can. Returned merchandise must be in original packaging and in new condition. If you sign for damaged merchandise, you are in effect removing the shipping company and us from any liability as to the damages.

It is your responsibility to inspect your merchandise as you receive it. If something is damaged, we will do our best to help you, but please don't mistake our willingness to help for acceptance of liability.

Pricing:

All orders are subject to approval. We reserve the right to make corrections to prices or descriptions if a typographical or clerical error has been made on our part. If some kind of correction has to be made, we will get your permission before proceeding with the order.