Simple Shipping and Returns.
All shipments are shipped FOB Origin. Buyer assumes title of goods once shipped from our warehouse.
We ship and stock items from multiple locations. We will ship from the location that provides the best freight rates to our customers. Freight rates are quoted as if they are shipping to the location closest to you. If we have to ship from a more distant location using the same type of shipping, we will cover the difference in freight from what was quoted on our site.
Unless otherwise specified, all shipments are ground and do not have promised delivery dates. If you need expedited shipping, call us so that we can meet your deadline. We are good at that, but you have to let us know before hand.
As a courtesy, We are willing to ship on your valid FedEx or UPS account if that is better for you. If we ship on your account, you agree to be responsible for the charges from UPS or FedEx. You agree to be responsible for any charges that are charged back to us from UPS or FedEx. This can sometimes occur if you or your company refuse to pay the charges to UPS or FedEx or if invalid account information is provided. We will automatically invoice and charge for fees that occur from chargebacks relating to the usage of a customers shipping account. If this happens, we will only charge for the exact amount that we were charged and we will provide proof that we were charged.
We ship our products through common carrier and freight trucking companies, depending on the size of the product you order. We choose the method that is least expensive for you. On rare occasions, the site might offer FedEx or ground shipping for items that should be shipped freight. If this happens with your order, we will ask before shipping your order if you approve of the extra charges for the correct shipping method.
Glass Shipments We do ship glass in small quantities, but fedex or ups wont establish a damage claim if they break the glass. So that means if they break it, we cant take responsibility. That is why we always suggest glass be shipped by LTL freight truck, but sometimes that isnt feasible because of the quantity. Getting a freight truck to deliver it usually costs between $100-200. Breakage occurs less than 5% of the time through UPS / FedEx. If you want us to ship this through a ground carrier, we will have to charge actual shipping which will probably be somewhere between $20-30. If you want assurance or insurance, ship via LTL Freight.
LTL or Freight Companies: Freight truck services are referred to as "LTL" (less than truckload). We inspect all merchandise before it leaves our warehouses and factories. A fraction of the time, there are damages that occur during transit. It is your responsibility to inspect all merchandise you receive before you sign for it. When you sign for a shipment, you are in effect saying that the shipment is intact and in new condition. Dont let drivers rush you. We cant be responsible for damaged merchandise if you or the parties you authorize to receive the merchandise sign for it as if in good condition.
Extra or Added Services for Freight Deliveries: We ship freight shipments using the method requested by the customer at the time of checkout. There are three basic ways to select: Dock to Dock, Liftgate. and Inside Delivery. Prices vary by the type of service required. If you check dock to dock shipping, it will cost less than an Inside Delivery or Liftgate Delivery. The carrier will not bring in a shipment that has been marked dock to dock without charging more money. If at the time of delivery, you use a higher level of service than you previously requested at the time of checkout, we will charge you the difference between what you were initially charged and what the carrier charges us for the extra services you requested. It is always best to pick the appropriate service initially because the freight companies will try to charge more after the fact or at time of delivery.
Common Carrier (UPS / FedEx): If a package arrives damaged through UPS or FedEx, you must note the damage on the delivery receipt if you choose to accept the merchandise. Let us know how to help and well try to get it fixed right away. Replacements will go out standard ground transit times. If you choose to ship glass through FedEx or UPS, we cant be responsible for breakage. Ship it through LTL if you want to be assured it will arrive in good condition.
Damages or Missing Items - FedEx or UPS:
We pack merchandise well. Our goal is for your order to reach you free of damage or defects. Sometimes an order or portion of an order can get damaged or lost during transit. When this happens, please contact us within 5 days of receiving the order. The normal process is that we take your word for the damages, then we ship out the replacement. In order for us to file a claim with the shipping company, a few conditions must be met though:
You must keep the damaged merchandise and the box and the packing material that the merchandise arrived in.
You have to make the merchandise available to the company that shipped it for 14 up to days after arrival of the shipment. Sometimes the freight company requests to inspect or pick up the damaged item and packing materials.
You have to make us aware of the damaged or missing item within 5 days of receiving the merchandise. The shipping companies have a small time frame within which we have to make claims or they wont substantiate the claim.
If the shipping company refuses to substantiate the claim because the above conditions werent met, then you agree to be liable for charges for the merchandise you received. If you were shipped out a replacement in good faith, then you would be liable for the charges of both shipments.
If something goes wrong, we are going to do our best to help. The shipping companies require us to follow procedures in order to make a claim for lost or damaged merchandise.
Returns (30 days - No Hassle):
If you are not satisfied with our STOCK products, you may return them for a full refund of the product cost as long as the product is in new condition when it is returned to us, in its original packaging, and returned to our facility within 30 days (starting on the day the shipment left our warehouse). For instance, if we ship your order on June 22nd, then in order to be eligible for a refund, the merchandise would need to arrive back to our by July 22nd. We wont accept damaged merchandise for a return. Refunds will not include the original cost for us to ship merchandise to our customers. If a return is made on an order that we discounted shipping or covered shipping costs on as a courtesy, then we will reduce the amount refunded based on the cost of shipping for the returned merchandise. Customers are responsible for the cost of shipping returned merchandise to us. Please just call or email us before so we can get you the right shipping location. We will also work with you to do exchanges if that is what you want (Still subject to the 30 day policy). Your satisfaction is at the heart of what we do. If your item arrives damaged in any way, please contact us and we resolve it as quick as we can. Returned merchandise must be in original packaging and in new condition. If you sign for damaged merchandise in good condition, you are in effect removing the shipping company and us from any liability as to the damages. If you sign for any kind of shipment without noting on the delivery receipt that it is damaged, but then later determine that the merchandise is in any way damaged, the claims process will be between you and the carrier. We can not assist if you or your representative signs for a package or shipment as if it is in good condition.We can not accept returns on display cases, wrap counters, or custom built products because of the large number of options available on these cases.
It is your responsibility to inspect your merchandise as you receive it. If something is damaged, we will do our best to help you, but please dont mistake our willingness to help for acceptance of liability.
Stock and Custom Products:
Due to the nature and timing of manufacturing, our available stock products may vary slightly in the way they are made. For instance, hole placement on acrylic or metal items may vary slightly between manufactured lots. Orders for the same product may span multiple lots. Sizes may be slightly different. We source items that provide the best value to our customers, i.e. lowest cost for the highest possible functional capability. If you need parts manufactured to a certain specification, we can certainly accommodate that requirement. We would need to know in advance though. In that case, we require a drawing from the customer and then create a cad drawing of our own that is signed off on by the customer to ensure everyone understands the requirements and specs. Products that are made to specification are non-returnable.
All orders are subject to approval. We reserve the right to make corrections to prices or descriptions if a typographical or clerical error has been made on our part. If some kind of correction has to be made, we will get your permission before proceeding with the order.
Net Terms: On some occasions, we provide terms for customers. When doing so, a credit card will be placed on file with us. When terms are provided, payment must be received by the agreed upon date or the credit card will be charged for the amount billed.